Refund Policy
Welcome to MeadowAnchor! We are committed to ensuring the satisfaction of our customers with every delicious order you make through our website meadowanchor.site. Please read our refund policy carefully to understand how we handle returns and refunds.
Cancellation Policy
If you would like to cancel your order, you may do so only if the preparation of your food has not commenced. Please contact us at +39 06 1234 5678 immediately if you wish to cancel. If your order has not been prepared, we will cancel your order and issue a full refund to your original method of payment.
Refund Eligibility
If your order is incorrect, of unsatisfactory quality, or has been affected during delivery, you may be eligible for a refund. In the unlikely event that you encounter any of these issues, please contact us within 24 hours of receiving your order, providing detailed information about your concern.
Refund Process
To initiate a refund, please follow these steps:
- Reach out to us at +39 06 1234 5678 with your order details.
- Provide us with a detailed description of the problem, including any photographic evidence if applicable.
- Allow us 2-3 business days to process your request and respond with a resolution.
Upon reviewing your request, if a refund is confirmed by our team, we will credit the refund amount to your original method of payment in the form of €. Please note that the time for the refunded amount to reflect in your account may vary depending on your card issuer's policies.
Non-Refundable Items
Please note that certain items are non-refundable, including gift certificates, promotional and free items, as well as any customized orders specifically prepared to your request.
Exchanges
We do not offer exchanges. However, if there is something wrong with your order, please follow the refund process outlined above to allow us to rectify the situation.
Contact Information
If you have any questions or concerns regarding your order, our refund policy, or anything else, please contact us at +39 06 1234 5678. We are dedicated to providing you with the best customer service and will work diligently to address your needs.
Last Updated
This policy was last updated on January 1, 2023, and is subject to change without notice. Please visit this page regularly to stay informed about any updates to our refund policy.
Business Information
MeadowAnchor
Pizzastreet 23, 00184
Rome, Italy